Talk to a real person.
Question about an order, a product, shipping, or a refund? Send us a message and our support team will get back to you within a few hours — seven days a week.
Email Support
Best for order questions and refunds. support@relaxamedicare.com
Live Chat
Quick answers while you shop. Look for the chat bubble at the bottom right of any page.
Track Your Order
Already ordered? Check delivery status any time. Go to order tracking →
Support hours
Our team covers every day of the week.
- Monday - Sunday : 9:00 AM – 8:00 PM
Before you write…
Many questions are already answered on these pages:
- Frequently Asked Questions
- Shipping Policy
- Refund & Cancellation Policy
- Track Your Order
Order-related enquiry?
Reply directly to your order confirmation email instead — it keeps your order details attached to the conversation and speeds things up.
Send us a message
Fill in the details below. Including your order number helps us resolve order-related questions much faster.
Asked all the time
The three questions our support team answers most often. The full list is on the FAQ page.
How long does delivery take?
Orders are dispatched within 36 hours. Standard delivery takes 3–5 business days, and you’ll receive a tracking number by email and SMS as soon as your parcel ships.
Is the packaging discreet?
Yes. All orders ship in plain, unmarked packaging with no reference to the contents or our store name on the outside of the parcel.
What payment methods do you accept?
We accept major credit and debit cards through a 256-bit SSL encrypted checkout. Your billing statement shows a discreet descriptor.
Are your products genuine?
All products are sourced from licensed suppliers and quality-checked before dispatch. Each product page lists the manufacturer, composition, and pack details.
Can I return or cancel an order?
Orders can be cancelled before dispatch by contacting support. Our full return and refund policy is available on the Refund Policy page.